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New York, NY

  • We are an 8-minute ferry ride from lower Manhattan and a 5-minute ferry ride from Brooklyn Bridge Park–affording much nicer views than the subway tunnels.
  • Please note: all guests must arrive via ferry. Click here for the schedule.
  • Don't worry about your luggage–upon arrival, our team will take it to your tent for you.
31 Available
31 Closed

Wimberley, TX

  • Collective Hill Country sits nestled among the juniper trees of Montesino Ranch.
  • Surrounded by 225 acres of ranch and organic farm, Collective Hill Country promises authentic Texas flavor with a modern twist.
  • In addition to horseback riding and other outdoor adventures, there are ample wineries, music venues, and art galleries nearby.
31 Available
31 Closed

Wolcott, CO

  • Get a taste of pristine Colorado countryside while still being an easy drive from a modern resort town.
  • Surrounded by over 1,000 acres of working ranchland, Collective Vail sits on one of the first and largest ranches in the Central Rockies.
  • Don't forget to visit the on-site winery where you can sip local varietals and take in the astounding views.
31 Available
31 Closed

Big Sky, MT

  • Collective Yellowstone has an enchanting high alpine feel, set on a freshwater pond and surrounded by towering mountains.
  • Enjoy access to Ulery’s Lake, a sandy swimming beach and dock stocked with canoes, kayaks, and paddleboards, as well as the members-only Jack Nicklaus Signature Golf Course within the Moonlight Basin Club.
  • Just an hour's drive from Yellowstone National Park.
31 Available
31 Closed

Ghent, NY

  • This bucolic retreat is set on Liberty Farms, a working organic farm and equestrian center.
  • Enjoy easy access to Hudson's stylish boutiques and design shops, as well as a variety of outdoor activities and historical sites.
  • Just a 2-hour, picturesque drive from New York City.
31 Available
31 Closed

Reservations & Concierge Associate

Full-Time

Reports to: Reservations & Concierge Manager

Contact: jobs@collectiveretreats.com with resume and cover letter

Introduction to the Company and Role

 

Collective Retreats operates luxury retreats in premium destinations.  We create amazing experiences through luxury canvas tent retreats with beautiful décor and amenities. We focus on delivering authentic, local experiences for our guests with service on the level of what you would find at a 5-star hotel.  Our Retreats offer a wide variety of activities for our guests, both created by our staff and in combination with our trusted activity partners.

Collective Retreats is a premium hospitality brand with a strong reputation for quality.  We currently operate in three states and have 5-star ratings on TripAdvisor.

Collective Retreats is a luxury hospitality company providing 5-star service and incredible guest experiences.  We operate as a mobile hotel company located on beautiful, private locations across the U.S.  We are where hospitality meets the experience economy, treating both our valued guests and our staff like family.

We are seeking a Concierge Specialist to deliver premium service to our guests, assist the Reservations & Concierge Teams with internal business operations, and work with the broader Collective Retreats team to grow our valued brand.

The ideal candidate is experienced in delivering great customer service, has exceptional communications skills and judgment, is highly organized and dependable, caring and approachable, self-motivated, and comfortable in the outdoors.  If you love working with people, then this is a great opportunity for you!

 

Responsibilities:

  • Customer service—Field incoming requests from potential guests and route calls/emails to appropriate resource
  • Customer service—Manage reservations, communicate with guests, and follow up with potential future guests
  • Concierge—schedule dining and activities for guests, create itineraries, liaise with the on-site retreat teams and activity providers to ensure a seamless guest experience
  • Sales—Finalize reservations and upsell dining, activities, add-ons, etc.
  • Data entry—Effectively use and manage property management system (PMS)
  • Internal Operations—Act as liaison between guests and activity providers to schedule activities
  • Internal Operations—Communicate pertinent guest information to onsite GM/AGM
  • Business Operations—Perform daily duties and maintain accurate records for the entire Reservations and Concierge Teams

 

Desired Skills and Experience:

  • Must have a passion for delivering excellent customer service and support, with a warm and welcoming personality!
  • 2+ years previous experience in the hospitality industry, and/or a customer service role
  • Approachable, presentable and professional – desires to create amazing experiences for our guests
  • Exceptional interpersonal and communication skills
  • Hard-working, enthusiastic, flexible – desires new challenges and is self-motivated
  • Highly proficient with computer and cloud-based applications (experience with database management systems a plus)
  • Extremely well organized with a strong ability to prioritize and multitask
  • Demonstrated ability to work well in remote locations with co-workers
  • Strong team player who is willing to go the extra mile to deliver great service to our guests in an adventurous, outdoor setting
  • Hard worker with a positive, can-do attitude. Willing to work long and sometimes erratic hours, and comfortable in a fast paced work environment

 

Requirements for Employment:

  • Fluent in English
  • Authorized to work in the U.S.

Compensation & Perks:

  • We offer a competitive compensation package, including cash compensation and options in the business
  • Paid vacation and sick leave
  • Healthcare benefits
  • Free and discounted nights (per our company benefits policy) at any Collective Retreat location

 

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